If this file exists in the deployment folder, try to manually copy it to the client workstation. If there is an error when copying or accessing this file, it indicates that there is a network, server or permissions problem with the deployment folder. Contact network administrator or IT professional for additional assistance.Delete and re-create the deployment. Be sure to disable virus protection and close all open programs during the deployment creation process. If this file does not exist in the deployment folder, it indicates that the deployment is corrupt or incomplete.Contact hardware support professional to replace or repair that.įor client installations from a network or multi-seat standalone deploymentĪnalyze the filename and location indicated in the error message. Locate this file in the deployment folder. If the disk copies correctly on a second computer, it indicates that there is a problem with the CD or DVD drive in the first computer.If the disk copy fails on a second computer: request replacement product media.If there is an error when copying the files, either the installation disk is dirty/damaged or the disk drive in the computer is unable to read the disk. Click Yes To All to merge the disks into a single installation folder. There will be a prompt to overwrite files during this process. Note: If the installation has multiple installation disks, copy all the disks into the same folder.

Copy the contents of the software installation disk to this location.

Create a folder on the local hard drive.

Try temporarily disabling virus protection and download the product again ( Browser Download method ).įor standalone installations from CD, perform the following test:

When installing from a downloaded product installer: The download package may be corrupt or incomplete.

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